Privacy Policy

Azyaa  ·  Effective: July 4, 2026  ·  Last Updated: July 4, 2026

1. Who We Are

Azyaa operates a customer support and communication service using the WhatsApp Business API. This policy explains how we collect, use, store, and protect your personal data.

Privacy inquiries: irshadindex@gmail.com

2. Data We Collect

When you communicate with us via WhatsApp, we may collect:

Data	Description
Phone number	Your WhatsApp phone number
Message content	Text, images, documents, and media you send us
Timestamps	Date and time of each message
Delivery & read status	Whether messages were delivered and read
Contact name	Your name as saved or provided
Conversation history	Full thread of your support interactions

We do not collect financial data, passwords, or location unless you voluntarily share them.

3. How We Use Your Data

• Respond to your customer support requests
• Send order updates, delivery notifications, and service alerts
• Manage and track ongoing conversations
• Improve the quality and speed of our support
• Comply with legal obligations

We do not sell your data or use it for advertising.

4. How We Store and Protect Your Data

• All data is transmitted over encrypted connections (HTTPS/TLS)
• Access is restricted to authorised staff only
• Conversations are managed via Chatwoot, self-hosted on our own private server — your data does not pass through any external cloud
• Regular security reviews and infrastructure updates

5. Third Parties Involved

Party	Role
Meta (WhatsApp)	Transmits messages via WhatsApp Business API. See Meta Privacy Policy
Chatwoot	Open-source support platform, self-hosted on our servers

We do not share your data with any other parties without your consent, except as required by law.

6. Data Retention

We retain conversation data for 24 months from the date of last interaction, after which it is permanently deleted. You may request earlier deletion at any time.

7. Your Rights

• Access — request a copy of your data
• Correction — ask us to correct inaccurate data
• Deletion — request permanent deletion of your data
• Objection — object to how your data is being used
• Portability — receive your data in a readable format

Email irshadindex@gmail.com — we respond within 14 business days.

8. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. The Last Updated date at the top reflects the most recent revision. Continued use of our service constitutes acceptance of the updated policy.

10. Contact Us

Email: irshadindex@gmail.com
Business: Azyaa
WhatsApp: Message us directly on WhatsApp